Frequently Asked Questions
Everything you need to know about shopping with Harumio.
What shipping methods are available and how long does it take?
We offer standard and expedited worldwide shipping. Delivery times typically range from 5 to 15 business days depending on your location and the selected shipping tier at checkout.
Are the products sold on Harumio authentic?
Yes, we guarantee that all products available on our store are 100% authentic and sourced directly from official manufacturers or authorized distributors.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What is your return policy?
We accept returns for most unused items in their original packaging within 30 days of delivery. Please note that certain items, such as perishables or personalized goods, may be exempt from this policy.
Which payment methods do you accept?
We support a wide range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay.
Will I have to pay customs duties or import taxes?
International orders may be subject to import duties and taxes once a shipment reaches your country. These charges are the responsibility of the customer and are not included in our shipping fees.